TERMS & CONDITIONS
Colour matches may not be exact due to the nature of dyes used by your stylist or at home. We will provide you with the nearest colour which is usually undetectable.
We advise for a custom colour match that you use our custom colour match service. Send us a sample of your hair, this is best taken from the top of your head so that we can make the perfect match, or simply use a piece that is best suited to the colour you wish to see in the topper. Whilst at present while we do accept photos we do not guarantee a perfect match so this is at your discretion.
Colour Match Service is FREE and is performed by our experienced colour stylist.
Please attach your hair sample to a piece of paper using tape and post to: Ciao Bella Aesthetics, Unit 3&4 Railway Wharf, Wrington, BS40 5LL. Include this order form so we know too whom the sample belongs.
What Length do I need?
To blend naturally with your own hair length, we advise you measure from a central parting to the end length of your hair. This is best in inches. You can take a longer topper if you wish to gain more length, in this case we advise on a larger base so there is better coverage.
Base Size is currently a standard size of 7 x 8 which provides adequate coverage to top, sides and crown. If you think you may benefit from a smaller base this can be tailor made for you and created under a “custom piece order”. At present we stock SILK base toppers. Which is considered the most natural and undetectable form of human hair topper.
All products are sent via Royal Mail 1st Class recorded delivery. Our Postage Days are Monday by 1pm. If an order is placed after this your item will be posted the following Monday. We will notify you if there are any delays in production. Please allow 2-4 weeks for custom orders.
A topper can be returned if there are no signs of use and all labels and hygiene tags are still intact. There are no exceptions on removal of tags. This will need to be within 14 days of receipt of the product. Your refund may be delayed if we have reasonable concern that the hair piece has been used and its hygiene compromised. Please familiarise yourself with the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned. Hair pieces are hygiene sensitive products, therefore once the seal has been broken or taken out of their packaging, they will be exempt of refund or exchange.
Custom Piece orders are exempt from refund, even if you change your mind, the order was made for you therefore we may not be able to resell. This type of order is a final sale and you wont be provided with hygiene seals or additional packaging.
Our packaging has been designed for you to fully admire the hair and colour / length without removing it from the packaging. Due to the nature of the product and its categorisation as a hygiene product the hair must not be tried on if you wish to return it for a full refund.
If you choose to return your topper please use Royal Mail recorded delivery.
Cancellations: You can cancel within 24 hours of placing our order. 10% of the total price of your order will be deducted to cover the administration fees and charges made through paypal / stripe / WorldPay.
Styling / Colouring / Cutting:
Whilst our toppers are made with the best quality hair, we hold no responsibility if you decide to colour or cut your hair once received. This is at your discretion. If a custom order is more appropriate to suit your cut / colour, then we can help with this prior to your order. The hair is designed to with stain heat and styling tools however we do not hold any responsibility for any heat products that may potentially damage the hair. The trials of the hair products are robust to allow for styling with all appliances., however we do not regulate the home appliances and cannot guarantee their safety on our hair.
How to fit / Secure your topper:
Video tutorials are available to assist in fitting your luxury topper at home. I have tried and tested many ways and hope to make this an easy process with maximum outcome.
The Luxury Range of Toppers is available to view below, they are available in all lengths. Custom orders are being taken but there is an approximate 2-4 week wait.